2. Payment-processing Fee: To ensure that all transactions made on Ticketmelon is secure, we use a third-party payment gateway provider to enable all transactions. This fee is a flat fee of 3% of the ticket cost.
You can have up to 50 Gate Agent accounts per event.
Each page will only display 20 accounts at any given time.
To learn how to view the scan log of each Gate Agent click here.
Valid tickets can be found in the Ticketmelon Application, Ticketmelon.com, and in your email.
Proof of transaction is not a valid ticket and cannot be substituted as such.
To begin validating tickets for your event, Gate Agents must download the TM Gate Agent app
When both the 9-digit code and QR code cannot be validated, the ticket is not a valid ticket for the event. Attendees can access tickets in the 3 places below.
The entire scan log can be viewed under the Ticket Verification Log page.
To access this page follow the steps below
To create your event click here
Step 1: Event Details, Organizer Details and Design
Enter your Event Organizer name and upload your logo. We recommend that your logo should be 150 x 150 px
You can also add your LINE id, Facebook, or website under the advanced settings.
Step 2: Ticketing
Ticket Fees are based off of the ticket price. Ticketmelon allows organizers to absorb all the ticketing fees, pass fees onto the ticket buyers, or partially absorb some of the fees.
If organizers opt to pass on fees, or would to absorb part of the fee click on the advanced settings to see how much is being charged and deducted.
The fee slider allows for full customization.
Step 3: Publish
Once Ticketmelon has approved your event, you will be notified via email. The status below your event name will also be changed from "Pending Approval" to "Active"
You can edit the details of your event by clicking the Edit Event button on the organizer navigation bar. This tool allows you to change nearly everything except the Ticket price and Fee Option.
The quick statistics page is a summary of your event page – ticket sales and demographics.
Here you can view the ticket sales summary by total ticket sales, individual ticket types, payout, and individual orders.
The Net Payout Box shows how much you will receive, where the Gross Ticket Sales is the ticket price plus Ticketmelon’s fee. The pass-on fee (if applicable) is the Ticketmelon fee that organizers may pass on to Ticket buyers. This is selected when the event was created.
Under the Recent Orders sections is where all the order and order details are displayed. You can search for the order number, name, or email address.
This section displays the event page statistics by views, visitors, and ticket buyer demographics.
Your event page will only be visible by the organizer until it has been approved.
As an organizer, your page can be accessed from the Event Management pages by clicking Event Page button on the organizer navigation bar.
Send an email over to email@example.com with the information for your promo code details and we will set it up for you!
Organizers are able to request for a payout at anytime by clicking on request payout button. Your payout will be processed and you will receive your funds within 5 – 10 business days, after all transactions have been settled.
Ticketmelon will transfer the ticket sales directly to the organizer’s bank account.
An email will be sent to your account once the funds have left our account.
Ticket Buyers can request a refund, to which we will forward their request over to you for review. Whether the refund request is approved or denied is entirely up to the organizer’s discretion.
If you wish to grant a refund request, then please email us at firstname.lastname@example.org
Ticket sales for postponed and cancelled events are refunded to the ticket buyers in accordance to the Organizer Agreement
Ticket Buyers for events that are cancelled will automatically be refunded.
Still need help ? Our customer support is waiting to help you.