GENERAL EVENT &amp; TICKETING FAQSHow can I attend the event?<ul><li>The Young Living Ignite: Asia-Pacific (APAC) Convention 2023 is an in-person event that will happen on March 16 to 19, 2023, at Resorts World Sentosa, Singapore. You can only attend the event if you purchase an event ticket.</li></ul>Where can I purchase an event ticket?<ul><li>&middot;Tickets will be live on sale starting October 1, 2022 at 7PM (GMT+8) in the official 2023 APAC Convention Ticketmelon website. &nbsp; </li><li>You will need to create a Ticketmelon account to be able to purchase a ticket. Click here for the full account registration guide:&nbsp;﻿http://bit.ly/APACTicketGuide</li></ul>How much is an event ticket?<ul><li>Early Bird Rate: $199 USD each (Available&nbsp;from October&nbsp;1, 2022 to December 16, 2022)</li><li>Regular Rate: $225 USD each&nbsp;(Available from December 17, 2022 to February 28, 2023)</li><li>&middot;Diamond Group Buy Bundle: Buy 10 tickets at $199 each, and get 1 ticket free (Available from October&nbsp;1, 2022 to December 16, 2022)</li></ul>Note: The Diamond Group Buy Bundle is exclusive to Young Living achieved Diamond and up members only. The qualified Diamond and up member must input their Member ID in the promo code field of the ticket platform to be able to access the bundle.&nbsp;What will I get if I buy an event ticket?<ul><li>All tickets will include the following:<ul><li>Access to Expo Booth&nbsp;</li><li>Access to General Sessions&nbsp;</li><li>Access to Training Day (Maximum of 4 sessions)&nbsp;</li><li>Access to Leader Talk (1 Session)&nbsp;</li><li>Free Welcome Bag&nbsp;</li><li>Tickets will not include flight or accommodation benefits.</li><li>Only Young Living achieved Diamond and up members with a purchased ticket will have access to the Diamond Lounge.</li></ul></li></ul>I&rsquo;m not part of Young Living (non-member), can I attend the event?<ul><li>The event is open for all members and non-members. However, only registered Young Living members can buy tickets on behalf of non-members.&nbsp;</li><li>Non-members with an event ticket must still be accompanied by a YL member to be able to attend the event.</li></ul>I&rsquo;m a Young Living member from a non-APAC country, can I attend the event?<ul><li>Yes, the event is open to non-APAC or Not-For-Resale (NFR) members.</li></ul>What are the details needed to buy an event ticket?<ul type="disc"><li>For Young Living Members:<ul type="circle"><li>Full name</li><li>Member ID</li><li>Highest achieved rank</li><li>Country where membership is registered</li><li>Email (Ensure your account is active, as purchased tickets will be sent through here)</li></ul></li><li>For Young Living members buying tickets for non-members, special fields will be available in the registration form that will guide you to input the non-member&rsquo;s information.</li></ul>What are the payment options available?<ul><li>Tickets can be purchased through credit or debit cards under all major banks</li></ul>I already bought an event ticket, but I made a mistake. Can I still change the details on my ticket?<ul><li>Yes, but the ticket modification is subject to a modification charge of $25 USD per ticket. A ticket can only be requested to be modified once.&nbsp;</li><li>Send your formal ticket modification request to the Ticketmelon official social media account:<ol><li><a href="https://www.facebook.com/ticketmelon">https://www.facebook.com/ticketmelon</a></li><li><a href="https://www.facebook.com/TicketmelonPH">https://www.facebook.com/TicketmelonPH</a></li></ol></li><li>Ticket modification requests will only be allowed until February 15, 2023, 5PM (GMT+8)</li></ul>I already bought an event ticket, can I ask for a refund?&nbsp;<ul><li>Yes, refunds are allowable but only under valid conditions. Accepted valid conditions may include but are not limited to:&nbsp;<ul><li>National calamities</li><li>Health restrictions (Restrictions on pregnancy or any physical or severe illness that will prevent a person from gather in crowds or travelling)</li><li>Death in the family</li><li>Valid conditions will be granted based on a case-to-case basis.</li></ul></li><li>If a refund is granted, only 25% of the ticket price will be refunded. Refund process will be under the protocols of the ticketing platform. </li><li>Send your formal refund request to the Ticketmelon official social media account:<ol><li><a href="https://www.facebook.com/ticketmelon">https://www.facebook.com/ticketmelon</a></li><li><a href="https://www.facebook.com/TicketmelonPH">https://www.facebook.com/TicketmelonPH</a></li></ol></li></ul>I already successfully bought an event ticket, where can I access it?<ul type="disc"><li>Upon payment confirmation, E-ticket PDF/s will be sent to the email address that was used to register for the Ticketmelon account.</li><li>You may also go back and see your purchased ticket/s in your Ticketmelon account profile.&nbsp;Use the same log-in details that was used to register and purchase a ticket.</li><li>Important Note: If you are buying multiple tickets for other people, the ticket buyer is responsible for sending out all E-ticket PDFs to the actual ticket users.&nbsp;Ticketmelon will not send the individual E-ticket/s PDFs to different recipients, only to the individual ticket buyer. </li></ul>My friend purchased a ticket for me. Where can I get my E-Ticket PDF?<ul><li>The E-ticket PDF was sent to the registered email address of the person who purchased the ticket.&nbsp;</li></ul>Why do I need my E-Ticket PDF?<ul type="disc"><li>Each E-ticket PDF contains a unique QR code which is needed for event registration and to enter the event.</li><li>Each QR code is linked to the person indicated on the ticket. Once the QR Code is scanned at the event registration, it cannot be used by another person to enter the event.</li></ul>Do I need to print my E-ticket PDF to enter the event?<ul><li>Printed or digital formats (through smartphone or tablets) are accepted as long as the QR code shown on the ticket is visible, undamaged and scannable.</li></ul>Are children allowed to join the event?<ul><li>Infants and toddlers 2 years old and below are allowed inside of the event free of charge.&nbsp;</li><li>Children 2 years old and above who will require their own seating during the event sessions will require an event ticket.</li><li>Kindly note that there will be no childcare amenities in the convention area. We recommend event goers to plan accordingly to be able to fully enjoy the event.</li></ul>A free Welcome Bag comes with my ticket, can I ask for it to be delivered to my home?&nbsp;<ul><li>No, the free Welcome Bag will only be distributed during the actual event. If in case a ticket holder cannot attend the event, the free Welcome Bag will be delivered separately.</li></ul>Who has access to purchase the 2023 APAC Convention Exclusive Sets and Bundles?<ul><li>Only Young Living members with purchased tickets can have access to buy event exclusive sets and bundles until supplies last.&nbsp;</li></ul>Can a non-member purchase the 2023 APAC Convention Exclusive Sets and Bundles?<ul><li>Non-members (even those who have bought tickets) cannot purchase event exclusive sets and bundles.&nbsp;</li></ul>Will there be translations available at the event?<ul><li>Yes, but more details will be released soon on available languages, as well as portions of the event that will have access to translations. Kindly check back for updates.</li></ul>Will the event be broadcasted online?&nbsp;<ul><li>No, the event will not have an online version, it can only be enjoyed in-person.</li></ul>Who can I contact for other questions about my ticket?<ul><li>Send your questions or concerns to the Ticketmelon official social media account:<ul><li><a href="https://www.facebook.com/ticketmelon">https://www.facebook.com/ticketmelon</a></li><li><a href="https://www.facebook.com/TicketmelonPH">https://www.facebook.com/TicketmelonPH</a></li></ul></li></ul>Who can I contact for questions or concerns about the event agenda?<ul><li>For Young Living members - Please reach out to your local Sales team</li><li>For non-members &ndash; Please reach out to your Young Living member contact</li></ul><hr>RECOGNITIONWhich Young Living markets are included in the 2023 APAC Convention recognition?&nbsp;<ul><li>Young Living markets in Singapore, Indonesia, Malaysia, Philippines, Korea, Taiwan, Japan, Hong Kong, Macau, Australia, and New Zealand&nbsp;</li></ul>Which period will the&nbsp;2023 APAC Convention&nbsp;recognition cover? (Ex. 2019 month to 2022 month)<ul><li>Qualified Young Living members ranked Silver and above from January 2019 to December 2022 will be recognized at the event.</li></ul>How can I know if I&rsquo;m qualified to be recognized at the event?<ul><li>Your local Sales team will contact you for more information</li></ul>If I am unable to attend the event, can I send a representative to be recognized on my behalf?<ul><li>A representative to be recognized will not be allowed. If Young Living members who are qualified to be recognized are unable to attend the event, their on-stage recognition slot and gift will be forfeited.</li></ul><hr>COVID &amp; RESTRICTIONS FAQSFor travel restrictions and vaccination protocols, we will follow the directions and rules mandated by the Singapore Ministry of Foreign Affairs. Since protocols are continuously changing, we recommend checking the official government website for more information before purchasing a ticket:<ul><li>Singapore Immigration &amp; Checkpoint Authority<ul><li><a href="https://safetravel.ica.gov.sg/">https://safetravel.ica.gov.sg/</a> </li></ul></li><li>Singapore Tourism Board on Events<ul><li><a href="https://www.stb.gov.sg/content/stb/en/home-pages/advisory-for-MICE.html">https://www.stb.gov.sg/content/stb/en/home-pages/advisory-for-MICE.html</a></li></ul></li></ul>The health and safety of our event attendees is our utmost priority. Please ensure you are doing your own part in staying safe (Ex. Sanitize, mask wearing and social distancing).